Privacy & Data Protection
This Privacy Policy explains how Villaspin collects, uses, stores and protects the personal and technical information you share when you create an account, place bets or play at our online casino. We value your privacy and aim to be clear about what we collect, why we collect it and how you can manage your information.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address and phone number. We also process identity documents and KYC information when required for verification, withdrawals or regulatory checks. Payment details provided for deposits and withdrawals are recorded and used for transaction processing.
Technical data
We collect technical information about the device and browser you use, including IP address, device type, operating system, browser version and connection data. We also gather activity logs such as game play history, session times and error reports to maintain and improve service performance.
Transactional data
Transactional records include deposits, withdrawals, bet and play history, bonuses applied, and customer support interactions. This information helps us process payments, resolve disputes and detect patterns that could indicate problem gambling or fraud.
How we use your information
Your data is used to operate your account, process payments, verify identity, provide customer support and deliver the services you expect. We may also use aggregated, non-identifying data to improve our site, prevent fraud and comply with legal obligations. We will not use your personal data for unrelated marketing without your consent.
Data protection practices
We protect information using industry-standard technical and organisational measures designed to prevent unauthorised access, disclosure or loss. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties. While we take steps to secure data, no system is completely foolproof.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site usage and personalise content. You can manage cookie settings through your browser or within your account where available. Third-party analytics and advertising partners may also place cookies in accordance with their own policies.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. You may also object to certain processing or ask us to restrict use while a concern is investigated. Some requests may be limited where we are required to retain information for legal, tax or security reasons.
Access, correction and deletion of data
To review or change your information, sign in to your account and update your profile where possible, or contact us. For account closure or deletion requests, submit a request via [email protected] and we will respond with next steps. We may need to verify your identity before fulfilling certain requests.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners and other service providers that support the platform. We also disclose information as required by law or to protect the security of our users. We do not sell your personal information to third parties.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified through your account. Please review this page periodically to stay informed about how we handle your information.