Responsible Gambling Policy
At Villaspin we take responsible gambling seriously. We want play to stay fun and under your control, so we provide clear tools and support to help you manage activity, spending and session time. If you ever feel gambling is becoming a problem, reach out to our team and consider professional help—you're not alone.
Player protection principles
We aim to protect players by promoting safe play, identifying risky behaviour early, and acting quickly when concerns arise. Our approach balances player privacy with prompt intervention where needed. We monitor accounts for signs of problem gambling and follow up with support or restrictions when appropriate.
Activity-control tools
We offer a range of tools to help you control your account. Most measures are applied after you contact support, so please use live chat or email if you want changes. Available tools include:
- Deposit limits (daily, weekly, monthly) set by request
- Temporary account time-outs for short breaks
- Self-exclusion options for longer breaks
- Account reviews and activity checks where needed
How to request limits or a break
Contact live chat for a fast response or email support at [email protected]. Tell us which control you want and for how long. Our team will confirm and apply the change, and explain what to expect next.
Deposit and loss limits
You can ask us to set personalized deposit limits to help manage spending. Limits can be adjusted up or down through support, but increases may be subject to cooling-off periods. We recommend setting limits you can comfortably sustain and reviewing them regularly.
Time limits and session controls
If you want to limit how long you play, ask for a session time-out or regular reminders. Time-outs are useful for short cooling-off periods, while self-exclusion is intended for longer-term breaks.
Self-exclusion
Self-exclusion temporarily blocks your access to Villaspin and related services. Options include short and long periods; available durations start at 6 months and can extend up to 5 years. Once a self-exclusion is in place it cannot be lifted early, so choose the length that best suits your needs.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover losses
- Neglecting personal, work or family commitments
- Borrowing money or hiding gambling activity
- Frequent unsuccessful attempts to cut back
Tips for maintaining control
- Set realistic deposit and time limits and stick to them
- Use time-outs when you feel the urge to continue after losses
- Avoid gambling when stressed, tired or under the influence
- Keep a budget and never gamble money needed for essentials
Professional help and support organisations
If you need extra support, consider professional services. We provide a short self-assessment test on our site and list external resources such as Gambling Therapy for further help. For immediate account actions or questions, contact live chat or email [email protected].